FAQ's

Where is my order?

We estimate that our standard delivery parcels take around 2-5 working days to be delivered, and international deliveries around 10-14 working days. Please note this is a guideline, and we kindly request that you give or take a day or 2 outside of this guideline as actual delivery times can vary depending on the volume of post.

You will receive an automated email notifying you of confirmation of your order and when your order has been dispatched. If you cannot locate this email please check your junk/spam folder before contacting us.

If you believe your parcel is late or lost, please double check the address details that you entered when you placed the order.

We can't take responsibility for missing parcels if the wrong information has been entered at the checkout, and if we were not informed of any changes before the dispatch date.

If your order details are correct, please contact us at cleanwavesjewellery@outlook.com and we will do our best to help! 

Do I need to be in to sign for my order?

We post using Royal Mail second or first class large letters so that you don't have to be in to take the delivery, it'll simply fit through your letterbox! 

My item is faulty, what should I do? 

If your item is faulty, we're sorry! Please do not return it, but contact us at cleanwavesjewellery@outlook.com to arrange the next steps. We do not refund return postage costs, so if we request that you return it for inspection, please send using a large letter stamp or a 'signed for large letter' service.

Do your items come with a warranty?

Due to the nature of our products, they are not covered under a warranty. We do not cover accidental damage or breakages, however each individual case is different and it is at our discretion if we deem the item faulty and therefore choose to offer a replacement or refund outside of the 30 day returns period. 

How do I return an unwanted item for a refund? 

Please contact us at cleanwavesjewellery@outlook.com if you would like to request a refund. We accept returns within 30 days only.

How do I return an item for an exchange? 

We exchange orders within the UK only.

We can exchange items for an alternative size or colour only within 14 days, however we cannot exchange for a different item or an item with a different price than originally paid. Please contact us at cleanwavesjewellery@outlook.com to arrange an exchange. 

Please ensure your item is sufficiently packaged as we cannot refund items that have been damaged on the way back to us. Please send all items as a LARGE letter to prevent delays or charges. Make sure to obtain proof of postage for your return. Please do not send your item in plastic packaging that is not recyclable.

We will send the first exchange for free. For any subsequent exchanges, we will ask you to pay the cost of delivery.

Where is my refund?

We aim to process refunds within 7 days of receipt as long as it is in it's original condition (unless faulty) and if it is within 14 days. We recommend obtaining proof of postage as we cannot accept responsibility for parcels that go missing on the way back to us. 

Can I make changes to my order after I've placed it?

If your address details are incorrect, please email us immediately so we can do our best to change it for you. After your order has been dispatched we are no longer able to amend the address.

If you have ordered the wrong size or colour or just want to change the item you ordered, please get in contact with us at cleanwavesjewellery@outlook.com and we will do our best to help. 

An item I like is out of stock, when will you be getting it back?

We advise to sign up for our out of stock notification email via the tab on the product page. Once you have signed up, our system will email you automatically when the item comes back in and you'll be one of the first to know! 

Do you do gift wrapping or gift boxes?

Our orders are packaged in the most eco-friendly way possible, therefore we don't send our items in individual gift boxes as this creates waste which is unnecessary. It would create a higher carbon footprint due to the increased weight of our parcels and also increase the postage cost for our customers. Wherever necessary, we will package certain items together in one small biodegradable jewellery bag (e.g. earrings and rings). 

Where do the donations go?

We donate 20% of overall profits to The Big Blue Ocean Cleanup, which is one of the world’s leading non-profit ocean cleanup organisations. They work to clear plastics from our oceans, protect marine wildlife, provide free educational resources and support the development of innovative technologies to help combat plastic pollution. The Big Blue Ocean Cleanup aims to inspire every generation to take action and protect our blue planet.

By purchasing an item from our unique range you will be supporting this ambitious organisation to achieve their plans to clear our ocean of plastics.