Delivery and Returns
Free shipping for orders over £35 (2-5 working days, Royal Mail)
UK delivery
Standard UK delivery (2-5 working days, Royal Mail) £1.99.
You will receive an automated email notifying you of confirmation of your order and when your order has been dispatched. If you cannot locate this email please check your junk/spam folder before contacting us.
We strive to process all orders within one to two days of ordering. Please note that during peak dispatch times delivery time frames may be extended. Once sent, orders within the UK on standard or tracked delivery should arrive within a maximum of 7 working days.
Returns
Please contact us at cleanwavesjewellery@outlook.com if you would like to request a refund. We accept returns within 30 days only. All items must be in their original packaging and unworn to qualify for a refund. Please ensure items are adequately protected when returning as we cannot refund items that have been damaged as a result of poor packaging. Unworn earrings are returnable. Please obtain proof of postage for your return order.
If you have received a faulty product contact us at cleanwavesjewellery@outlook.com so we can address the issue. If we request that you return the item to us for inspection, please note that we do not cover postage costs.